Shipping & Returns

Shipping & Returns Policy

Biscuit & Bravado

Last Updated: October 19, 2026

At Biscuit & Bravado, we know that when you order something special for your four-legged best friend, you want it delivered as quickly as possible. We're committed to making your shopping experience simple, convenient, and reliable.

Order Processing

Orders typically ship within 2 days after being placed.

Please note that processing times may vary depending on product availability, supplier schedules, weekends, holidays, and other circumstances beyond our control.

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Shipping and Delivery

Delivery times depend on your location, the shipping carrier, and the products ordered.

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

While we work to ensure timely delivery, estimated shipping dates are not guaranteed.

Multiple Shipments

Biscuit & Bravado works with independent suppliers and fulfillment partners to bring you a diverse selection of dog treats, toys, grooming essentials, wellness products, and gifts.

Because products may ship from different locations, orders containing multiple items may arrive in separate packages and on different dates.

You may receive more than one shipping confirmation or tracking number for a single order.

Print-on-Demand Products

Certain Biscuit & Bravado apparel and merchandise are produced specifically for your order.

These items may require additional production time before shipment. Any applicable production and shipping estimates will be provided when available.

Shipping Delays

Although orders typically ship within two days, delays may occasionally occur because of:

Supplier inventory or fulfillment issues
Severe weather or natural disasters
Carrier disruptions
Holidays or unusually high order volumes
Incorrect or incomplete shipping information

If we become aware of a significant delay affecting your order, we'll make reasonable efforts to notify you.

If we cannot ship within the stated timeframe or any legally applicable deadline, we will provide the required notice and cancellation or refund options.

Incorrect Shipping Information

Please verify your shipping address before placing an order.

If you discover an error, contact us as soon as possible. We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing.

Lost, Missing, or Damaged Packages

If your package is missing, arrives damaged, or appears to have been delivered incorrectly, please contact our customer service team.

Include your order number, a description of the issue, and photographs when relevant.

We will review the situation and work with the appropriate fulfillment partner or shipping carrier to determine a resolution.

Contact Us

For shipping questions or order assistance, please contact:

Biscuit & Bravado

Email: woof@biscuitandbravado.com

(415) 691-1869

Website: biscuitbravado.com

Good dogs. Bold personalities. Happy deliveries.

Return & Refund Policy

Biscuit & Bravado

Last Updated: October 19, 2026

We want you and your four-legged best friend to love everything you purchase from Biscuit & Bravado.

If something isn't quite right, we're here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, merchandise must generally be:

Unused and in its original condition
In its original packaging, when applicable
Accompanied by proof of purchase or an order number

Please contact our customer service team within 30 days of receiving your order to begin the return process.

No Restocking Fees

We do not charge restocking fees.

You will not be charged a fee simply for returning an eligible item.

Free Return Labels

We do not charge return-label fees.

For approved returns requiring shipment back to us or a fulfillment partner, we will provide a prepaid return shipping label or other return instructions at no charge.

Please do not send items back without first contacting us for authorization.

Items That May Not Be Eligible for Return

For health, hygiene, and safety reasons, certain products may not qualify for a standard change-of-mind return, including:

Opened dog treats, food, or consumable products
Opened supplements or wellness products
Used grooming or hygiene products
Personalized or custom-made merchandise
Certain made-to-order or print-on-demand products

Any product-specific return restrictions will be disclosed where applicable before purchase.

These restrictions do not limit your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

Your order number
A description of the problem
Photographs of the item and packaging, if available

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

You will not be charged restocking fees or return-label fees for these issues.

How to Start a Return

To request a return:

Contact our customer service team within 30 days of delivery.
Provide your order number and the item you wish to return.
Wait for return authorization and instructions.
If a return shipment is required, use the prepaid label provided.

Returns sent without authorization may experience processing delays.

Refunds

Once we receive and inspect an eligible returned item, or otherwise confirm that a refund is appropriate, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider.

Original outbound shipping charges are generally nonrefundable for change-of-mind returns unless otherwise required by law or stated at checkout.

Exchanges

If you need a different size, style, or product, please contact us.

Depending on product availability and fulfillment arrangements, we may recommend returning an eligible item and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate your request before fulfillment begins. However, cancellations cannot always be guaranteed once an order has entered processing or production.