Return & Refund Policy

Biscuit & Bravado
Operated by Robert Schaublin Inc., a California corporation

Last Updated: October 19, 2026

At Biscuit & Bravado, we believe shopping for your four-legged best friend should be a happy experience from beginning to end.

We want you to feel confident about every purchase. If something isn't quite right, we're here to help make it right.

Our return policy is designed to be straightforward, transparent, and customer-friendly.

1. Our 30-Day Return Policy

We accept returns of eligible merchandise within 30 days of delivery.

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a standard return, merchandise must generally be:

• Unused and in its original condition

• In its original packaging, when applicable

• Complete with any included accessories, tags, or instructions

• Accompanied by proof of purchase or a valid order number

We recommend inspecting your order when it arrives to ensure everything meets your expectations.

2. No Restocking Fees

Biscuit & Bravado does not charge restocking fees.

There are no restocking charges for approved returns.

We believe returning an eligible product should be simple and free from unnecessary fees.

3. Free Return Shipping Labels

We do not charge return-label fees.

For approved returns requiring merchandise to be shipped back, we will provide a prepaid return shipping label or arrange another return method at no charge.

Customers are not required to purchase their own return shipping labels for authorized returns.

Please contact us before returning merchandise so we can provide the correct instructions and return destination.

Returns sent without prior authorization may experience processing delays.

4. How to Request a Return

Starting a return is easy.

Step 1: Contact Us

Email woof@biscuitandbravado.com within 30 days of receiving your order.

Please include:

• Your full name

• Your order number

• The item or items you wish to return

• A brief explanation of the return request

Step 2: Receive Return Instructions

Our customer service team will review your request and provide return authorization and instructions.

If the merchandise must be shipped back, we will provide a prepaid shipping label at no cost.

Step 3: Prepare Your Return

Securely package the item, including its original packaging and accessories when applicable.

Attach the provided return label and follow the shipping instructions.

Step 4: Return Review and Refund

Once the merchandise is received and inspected, we will notify you regarding your refund.

5. Products Eligible for Return

Eligible products may include:

• Unused dog toys

• Unused leashes, collars, and accessories

• Unopened dog treats and consumable products

• Unopened supplements and wellness products

• Unopened grooming and hygiene products

• Other unused merchandise that meets our return conditions

Products must meet the applicable eligibility requirements described in this policy.

6. Nonreturnable and Restricted Items

For health, hygiene, safety, and product-specific reasons, certain merchandise is not eligible for standard change-of-mind returns.

These items include:

Opened Dog Treats and Food Products

Dog treats, food, chews, and other consumables that have been opened or used generally cannot be returned for a change of mind.

Opened Supplements and Wellness Products

Supplements and wellness products with broken seals or opened packaging generally cannot be returned for a change of mind.

Used Grooming and Hygiene Products

Shampoos, conditioners, wipes, balms, and similar hygiene products that have been opened or used generally cannot be returned for a change of mind.

Personalized or Custom-Made Merchandise

Items customized specifically for a customer may not qualify for standard change-of-mind returns.

Print-on-Demand Merchandise

Certain made-to-order apparel and accessories may be excluded from change-of-mind returns when that restriction is disclosed before purchase.

Gift Cards

Gift cards are generally nonreturnable except where required by applicable law.

These restrictions do not eliminate your rights if merchandise is defective, damaged, incorrectly supplied, or otherwise subject to a legally required remedy.

Any additional product-specific restrictions will be disclosed before purchase.

7. Damaged, Defective, or Incorrect Merchandise

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Email woof@biscuitandbravado.com with:

• Your order number

• A description of the issue

• Photographs of the merchandise and packaging, when available

We will review your request and determine an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement product

• A refund

• Another remedy consistent with applicable law

If a return shipment is necessary, we will provide a prepaid return label.

You will never be charged restocking fees or return-label fees for an approved damaged, defective, or incorrect-item return.

8. Refund Processing

Once your eligible return has been received and inspected, or a refund has otherwise been approved, we will notify you by email.

Approved refunds will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days after completing the return review.

Additional time may be required for your bank, credit card company, or payment provider to post the funds to your account.

If more than 15 business days have passed since we confirmed your refund was issued, please contact us for assistance.

Refunds will be processed within any shorter timeframe required by applicable law.

9. Original Shipping Charges

For standard change-of-mind returns, original outbound shipping charges are generally nonrefundable unless otherwise stated or required by law.

If a refund results from an incorrect, defective, or damaged item, we will provide any applicable shipping reimbursement required by law.

Return shipping labels for approved returns are always provided at no charge.

10. Exchanges

Need a different size, color, style, or product?

Please contact us at woof@biscuitandbravado.com.

Because products may be fulfilled by different suppliers, direct exchanges may not always be available.

In some cases, the fastest option is to return the eligible merchandise for a refund and place a new order.

Any applicable return shipping label will be provided at no charge.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may begin processing shortly after they are placed.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or production begins.

However, cancellations cannot always be guaranteed once an order has entered processing, manufacturing, or shipment.

If cancellation is not possible, eligible merchandise may still qualify for return under this policy.

Nothing in this section limits cancellation rights provided by applicable law.

12. Returns From Multiple Suppliers

Biscuit & Bravado works with independent suppliers and fulfillment partners, including providers of made-to-order merchandise.

If your order contains products from different suppliers, separate return instructions or shipping labels may be required.

Please do not combine items into one return package unless instructed to do so.

We will coordinate the return process and provide appropriate instructions for each approved return.

13. International Returns

For orders shipped internationally, return eligibility may vary depending on the destination, product, and applicable consumer protection laws.

Please contact us before returning merchandise from outside the United States.

For approved international returns, we will provide return instructions and arrange return shipping without a return-label charge to the customer.

Any applicable customs or import-related refund rights will be handled in accordance with the law.

14. Consumer Rights

Nothing in this Return & Refund Policy limits, excludes, or replaces any rights or remedies available under applicable federal, state, or international consumer protection laws.

Where mandatory consumer protection laws provide greater rights, those laws will apply.

15. Contact Us

Questions about a return, refund, exchange, or damaged order?

We're all ears!

Biscuit & Bravado
Operated by Robert Schaublin Inc.

Customer Service Email:
woof@biscuitandbravado.com

Website:
https://biscuitbravado.com

Business Mailing Address:
50 Jones St, Unit 1123
San Francisco, CA 94102
United States

Important: Please do not mail returns to our business mailing address unless our customer service team specifically instructs you to do so. Authorized returns may need to be shipped directly to a fulfillment partner.

Good dogs. Bold personalities. Happy customers.

Thank you for shopping with Biscuit & Bravado. We're committed to making every shopping experience worthy of a tail wag.