Shipping policy

Shipping Policy

Biscuit & Bravado
Operated by Robert Schaublin Inc., a California corporation

Last Updated: October 19, 2026

At Biscuit & Bravado, we believe shopping for your four-legged best friend should be simple, enjoyable, and worry-free.

Whether you're ordering delicious treats, exciting toys, grooming essentials, wellness products, or something special for yourself, we're committed to providing clear shipping information and keeping you informed throughout the delivery process.

1. Order Processing Times

Most orders typically ship within 2 days after being placed.

Our standard processing target applies to products that are in stock and ready for fulfillment.

Please keep in mind:

  • Orders placed on weekends or holidays may begin processing on the next business day.

  • Orders placed after a supplier's daily processing cutoff may be processed the following business day.

  • Certain products may require additional preparation or handling.

  • Custom and print-on-demand products may require additional production time.

  • Unexpected inventory shortages or fulfillment delays may affect processing times.

Business days generally refer to Monday through Friday, excluding applicable holidays.

Our two-day shipping target refers to the time before an order is handed over to the shipping carrier, not the time required for delivery.

2. Shipping Destinations

Biscuit & Bravado primarily serves customers in the United States.

Available shipping destinations are determined by the products in your cart, supplier restrictions, and the shipping options presented during checkout.

Some products may not be eligible for shipment to certain states, territories, P.O. boxes, or international destinations.

If shipping is unavailable to your address, the checkout process may prevent completion of the order.

3. Estimated Delivery Times

Delivery times vary depending on the product, fulfillment location, destination, selected shipping method, and carrier.

For orders shipped within the contiguous United States, standard delivery commonly takes approximately 3–7 business days after shipment, although individual suppliers and carriers may have different delivery schedules.

Orders going to Alaska, Hawaii, U.S. territories, or remote locations may require additional transit time.

Print-on-demand merchandise may take longer because production occurs before shipment.

These are general estimates, not guaranteed delivery dates. Product-specific and checkout delivery estimates, when available, should be used as the most relevant estimate for your order.

Total estimated delivery time = order processing time + shipping transit time.

Actual delivery times may be affected by weather, carrier disruptions, holidays, or other circumstances outside our reasonable control.

4. Shipping Methods and Carriers

We work with established suppliers, fulfillment partners, and shipping carriers to deliver orders.

Depending on the product and fulfillment location, orders may ship through carriers such as USPS, UPS, FedEx, or other available delivery services.

Available shipping methods are determined during checkout.

Carrier selection may vary by supplier and product. We cannot guarantee a specific carrier unless that option is expressly offered during checkout.

5. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary based on:

  • Delivery destination

  • Product size and weight

  • Shipping method

  • Fulfillment location

  • Number of shipments required

  • Supplier-specific shipping charges

If a product or order qualifies for a free-shipping promotion, that benefit will be displayed during checkout.

We do not add undisclosed shipping charges after an order has been completed.

6. Orders Shipped From Multiple Locations

Biscuit & Bravado partners with independent product suppliers and fulfillment providers.

Because products may be stocked or manufactured in different locations, items purchased in the same order may arrive in separate packages and on different dates.

For example, dog treats may ship directly from one supplier while toys, grooming products, or apparel ship from another.

You may receive multiple shipping confirmation emails and tracking numbers.

Receiving only part of your order does not necessarily mean the remaining items are missing.

7. Print-on-Demand and Made-to-Order Products

Certain Biscuit & Bravado apparel, accessories, and merchandise are produced specifically after an order is placed.

These products require manufacturing or printing time before shipment.

Production times vary depending on the item, print provider, inventory availability, and seasonal order volume.

The standard two-day shipping target may not apply to print-on-demand merchandise.

When available, estimated production and delivery information will be provided through the product listing, checkout, or order communications.

8. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email at the address provided during checkout.

Once your order ships, you will generally receive a shipping confirmation containing tracking information when available.

Tracking updates are supplied by the shipping carrier and may take additional time to appear after a label is created.

For orders shipped in multiple packages, separate tracking numbers may be provided.

If you have not received shipping information within the expected processing period, please contact us.

9. Weekend and Holiday Shipping

Our suppliers and shipping carriers may operate on different schedules.

Orders placed on weekends or recognized holidays may experience additional processing time.

During busy shopping periods, including major holidays and promotional events, production and delivery times may be longer than usual.

We recommend placing time-sensitive orders early, particularly during the holiday season.

10. Shipping Delays

Although we work to fulfill orders promptly, occasional delays may occur.

Potential causes include:

  • Supplier inventory shortages

  • High order volumes

  • Print-on-demand production delays

  • Severe weather or natural disasters

  • Shipping carrier disruptions

  • Incorrect or incomplete delivery addresses

  • Customs inspections for eligible international shipments

  • Circumstances outside our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

If we cannot ship an order within the promised timeframe or the deadline required by applicable law, we will provide any required delay notice and applicable cancellation or refund options.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your:

  • Recipient name

  • Street address and apartment or unit number

  • City, state, and ZIP code

  • Contact information

If you discover an error after placing an order, contact us immediately at woof@biscuitandbravado.com.

We will attempt to correct the information before fulfillment, but address changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect or incomplete address, we will contact you regarding available redelivery or refund options and any applicable additional shipping costs.

12. Lost, Missing, or Damaged Packages

If your order arrives damaged, appears to be missing, or has not arrived within the expected delivery period, please contact our customer service team.

Email woof@biscuitandbravado.com and include:

  • Your order number

  • Your name and shipping address

  • A description of the issue

  • Photographs of damaged merchandise or packaging, when applicable

We will investigate the situation with the appropriate supplier or shipping carrier.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

A carrier's delivery scan does not automatically eliminate any rights or remedies you may have under applicable law.

13. International Shipping, Customs, and Import Charges

International shipping is available only where specifically offered at checkout.

Delivery times and shipping costs vary by destination, product, and fulfillment partner.

International orders may be subject to customs inspections, import restrictions, duties, taxes, or other government-imposed charges.

Where international shipping is offered, checkout information or applicable order terms will indicate whether duties and import taxes are collected in advance or are the recipient's responsibility.

Customers are responsible for complying with applicable import requirements. We do not guarantee that every product can legally be imported into every destination.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order enters fulfillment or production.

However, changes and cancellations may not be possible once a supplier begins processing, manufacturing, or shipping an item.

Any applicable refund rights will be honored in accordance with our Return & Refund Policy and applicable law.

15. Returns and Refunds

We offer a 30-day return window for eligible products, with:

  • No restocking fees

  • No return-label fees

  • Prepaid return labels for approved returns requiring shipment

Certain opened consumables, hygiene products, and customized merchandise may be subject to disclosed return restrictions.

For full eligibility requirements and return instructions, please review our published Shipping & Returns information or Return & Refund Policy.

16. Contact Customer Service

Have a question about an order, shipping estimate, or delivery?

We're all ears!

Biscuit & Bravado
Operated by Robert Schaublin Inc.

Email: woof@biscuitandbravado.com
Website: https://biscuitbravado.com

Business Mailing Address:
50 Jones St, Unit 1123
San Francisco, CA 94102
United States

Customer service inquiries are handled by email.

Good dogs. Bold personalities. Happy deliveries.

Thank you for shopping with Biscuit & Bravado. We appreciate the opportunity to make life with your four-legged best friend a little more wonderful.