Terms of service

Terms of Service

Biscuit & Bravado

Last Updated: October 19, 2026

Welcome to Biscuit & Bravado! These Terms of Service govern your access to and use of our website, products, and services.

By using our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.

1. About Our Business

Biscuit & Bravado is an online retailer offering dog treats, toys, grooming products, wellness essentials, accessories, and lifestyle merchandise.

Our store is operated by Robert Schaublin Inc, doing business as Biscuit & Bravado.

Website: https://biscuitbravado.com

Customer Service: woof@biscuitandbravado.com

2. Products and Product Information

We offer merchandise from third-party brands, suppliers, and print-on-demand fulfillment partners.

We strive to display accurate product descriptions, photographs, pricing, and availability. Some product information is provided directly by manufacturers or suppliers.

Product packaging, appearance, and availability may change. Please review all manufacturer instructions, ingredient lists, warnings, and suitability information before use.

3. Orders and Payments

By placing an order, you agree to provide accurate billing, shipping, and payment information.

Prices are displayed in the currency indicated at checkout. Applicable taxes and shipping charges will be shown before purchase.

Payment must be authorized before an order can be processed.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, inventory errors, or incorrect pricing. If payment has been collected for an order we cancel, we will issue an appropriate refund.

4. Shipping and Delivery

Orders typically ship within two days after being placed, subject to product availability, fulfillment schedules, and other exceptions described in our Shipping & Returns Policy.

Some products ship directly from suppliers, while certain merchandise is produced on demand. Items purchased together may arrive separately.

Shipping estimates, charges, and applicable restrictions are explained at checkout and in our published Shipping & Returns Policy.

5. Returns, Refunds, and Exchanges

We offer a 30-day return window for eligible merchandise, with no restocking fees and no return-label fees.

Certain products, including opened consumables, used hygiene products, and specified customized merchandise, may have return restrictions.

For complete eligibility requirements, instructions, and refund procedures, please review our Shipping & Returns Policy.

Nothing in our return policy limits your statutory rights.

6. Pet Health and Safety

Information on our website is provided for general educational and shopping purposes.

It is not veterinary advice, diagnosis, or treatment.

Consult a qualified veterinarian regarding medical conditions, supplements, dietary changes, or concerns about your pet's health.

Always supervise pets when appropriate and follow manufacturer directions and safety warnings.

7. Intellectual Property

Our original website content, brand materials, graphics, written articles, and other protected materials belong to Biscuit & Bravado or their respective rights holders.

Third-party trademarks, product images, and manufacturer materials remain the property of their respective owners.

You may not reproduce or commercially exploit protected content without appropriate authorization.

8. Acceptable Website Use

You agree not to use our website for fraudulent, unlawful, abusive, or otherwise prohibited purposes.

You may not interfere with the website's security, functionality, or other customers' use of the service.

9. Third-Party Services

Our website uses third-party services, including payment processing, e-commerce technology, shipping carriers, and fulfillment partners.

Certain services may be governed by additional terms or privacy notices from their respective providers.

10. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided without guarantees beyond those expressly stated or legally required.

We are not responsible for interruptions or delays outside our reasonable control, but nothing in these terms excludes liability or consumer remedies that cannot legally be excluded.

11. Governing Law and Disputes

These terms are governed by the laws of [State of Legal Business Establishment], subject to applicable federal law and mandatory consumer protections.

If you experience a problem with an order, please contact us first so we can attempt to resolve it.

Nothing in these terms prevents customers from exercising rights or pursuing remedies available under applicable law.